Ww norton & co 8 keys to eliminating passive-aggressiveness (WW Norton & Co)

Many people often say "yes" to something when they'd rather say "no". They offer cooperation through words but follow up with how they really feel - in actions that contradict their words. That's passive-aggression. At its heart, passive-aggression is about being untrue to oneself, which makes it impossible to have a clean relationship with others. Passive-aggression as a communication method doesn't make someone "bad". It is simply a strategy learned in childhood as a coping mechanism, a hard-to-break habit. Changing passive-aggressive behaviour requires knowledge, tools and practise, as outlined here. The book offers effective methods for transforming passive-aggression into healthy assertiveness to communicate in constructive ways through eight keys: Recognise Your Hidden Anger; Reconnect Your Emotions to Your Thoughts; Listen to Your Body; Set Healthy Boundaries; Communicate Assertively; Interact Using Mindfulness; Disable the Enabler; and Problem-Solve for Better Outcomes. Hands-on exercises are featured, enabling readers to better understand themselves.